Amit Sahu

Certified Scrum Master

Hyderabad, India

Profile summary

Certified Scrum Master with 11 years of progressive experience in agile project management and workflow optimization across India and GCC markets. Resulted in track record of directing daily scrum operations, managing sprint planning, and leading cross-functional teams to improve delivery velocity and execution. Committed to applying structured agile methodologies and data visualization tools to support technical initiatives and client objectives.

Career highlights

Agile Metrics and BI Dashboards: Engineered Jira ecosystems with custom workflows and built Power BI dashboards that improved decision making by 40 percent.

Scrum Operations and Workflow Automation: Implemented AI driven automation that cut manual workload by 50 percent while directing daily scrum operations and sprint planning.

Methodology Transition and Delivery Speed: Transitioned teams from waterfall to Agile methodology, improving delivery speed by 25 to 30 percent across software development projects.

Conflict Resolution and Performance Enhancement: Resolved team conflicts and used Agile metrics to enhance performance by 20 to 25 percent across technical initiatives.

Key skills

ProfessionalAgile & Scrum Practices Agile Methodologies Scrum Framework Sprint Planning Sprint Retrospectives Backlog Management User Story Prioritization Agile Metrics Velocity Tracking Increment Planning Project Management & Reporting Requirements Gathering Jira Management Confluence Updates Sprint Data Visualization Story Spillage Analysis Milestone Tracking Status Reporting Issue Resolution Tools & Platforms Jira ServiceNow Power BI Excel for Data Visualization Agile Project Management Tools Task Tracking Systems Workflow Optimization Platforms ServiceNow ITSM ServiceNow HRSD ServiceNow Discovery ServiceNow Event Management ServiceNow Service Mapping Leadership & Collaboration Cross-Functional Collaboration Conflict Resolution Stakeholder Management Agile Coaching Team Motivation Change Management Technical & Analytical Skills Data Analysis Process Improvement Root Cause Analysis Workflow Streamlining Sprint Performance Tracking Deliverable Optimization Confluence

Professional experience

Scrum MasterJan 2025 - Present
Infosys LimitedHyderabad, India

Directs daily scrum operations and cross-functional team alignment for engineering initiatives, managing sprint planning and release execution across multiple technical workstreams.

  • Engineered Jira ecosystem with 8 custom workflows, 20 automation rules, and dynamic dashboards.
  • Built Power BI dashboards, improving decision-making by 40%.
  • Implemented AI-driven automation, cutting manual workload by 50%.
  • Advanced Agile maturity, improving sprint velocity by 30%.
Scrum MasterMay 2024 - Nov 2024
Unisys IndiaHyderabad, India

Guided engineering operations by directing sprint workflows and aligning backlog priorities. Coached internal groups on framework practices to establish self-organization and support cross-functional delivery.

  • Facilitated Scrum ceremonies for 8 team members across cross-functional groups, ensuring collaboration and adherence to project deadlines.
  • Managed sprint backlogs and tracked sprint performance using Agile boards, producing stakeholder reports that increased transparency.
  • Implemented velocity, burn-up, and burn-down charts to track metrics, improving team delivery and productivity by 20%.
Scrum MasterNov 2022 - May 2024
Mercans HRM & PayrollDubai, UAE

Directed software development projects and stakeholder communication, managing Scrum processes and guiding cross-functional teams of 7 to 8 members to achieve client objectives.

  • Built 3 SaaS payroll development projects while maintaining compliance with local tax regulations and statutory deadlines.
  • Transitioned teams from waterfall to Agile methodology, improving delivery speed by 25 to 30 percent across projects.
  • Implemented JIRA and Confluence for quarterly deliverables, improving efficiency by 20 percent and ensuring timely client engagement.
Scrum MasterJul 2019 - Nov 2022
Tech MahindraHyderabad, India

Guided day-to-day operations and cross-functional delivery for fleet management and vessel tracking initiatives. Partnered with product owners to refine backlogs and support client requirements. Maintained project schedules across multiple active tracks.

  • Resolved team conflicts, improving productivity by 25%.
  • Used Agile metrics to enhance performance by 20%.
  • Streamlined Scrum ceremonies using Jira and Confluence for teams ranging in size between 6 and 7 members.
Technical Services ConsultantJun 2018 - Jun 2019
Teleperformance IndiaJaipur, India
Claims ConsultantJul 2017 - Jun 2018
Star Health & Allied Insurance Co.Bhopal, India
Business Reporting AnalystJul 2015 - Jul 2017
Shriram Life Insurance Co.Bhopal, India

Projects

ServiceNow Enterprise Implementation & Enhancement | Telecom Client

Contributed to an enterprise ServiceNow implementation, involving ITSM, CSM, and system integrations.

Post Audit and Door-to-Door handling process automation for shipping

Led an AI-driven automation project for a global shipping client, cutting manual effort by 50% through key features and driving Agile efficiency, transparency, and data-driven delivery via Jira and Power BI.

ServiceNow Self-Service Portal Enhancement

Improved workflows and user experience for 5,000+ employees through Agile-driven ServiceNow portal enhancements and integration.

Payroll SaaS Application Development

Delivered compliance-focused payroll solutions, ensuring seamless operations across 3 countries by leading Agile-driven teams.

Fleet Management and Ship Tracking Solutions

Optimized maritime operations with real-time fleet tracking and management systems using Agile frameworks and collaboration.

Education

Bachelor of EngineeringJul 2011 - Jul 2015
RGPV, Bhopal

Computer Science

Certifications

ServiceNow CSACSA
ITIL
Certified Scrum MasterScrum Alliance2024-01-01T00:00:00.000Z